Refund policy

Return & Refund Policy — BIN AUF

Last updated: 8th August 2026

At BIN AUF, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

1. Return Eligibility

You may request a return within [7] days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition
  • The item is in its original packaging with all tags/labels intact
  • You have proof of purchase (order number or receipt)

Non-returnable items:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Items damaged due to misuse by the customer
  • Hygiene-sensitive items (e.g., opened food storage items, personal-use items) once used

2. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within [48 hours] of delivery
  • Share clear photos/video of the product and packaging via WhatsApp or email
  • We will arrange a free replacement or full refund, based on your preference and product availability

3. How to Request a Return

  1. Contact our support team at [email/WhatsApp number] with your order number
  2. Our team will review your request and confirm eligibility
  3. If approved, we will guide you on the return process (self-ship or pickup, as applicable)

4. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within [5–7 business days]
  • Refunds will be issued via [original payment method / bank transfer]
  • Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong/damaged item)

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different size/color/variant, please place a new order after your return is approved.

6. Return Shipping

  • If the return is due to a BIN AUF error (wrong item, damaged item, defective product), we cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping charges.

7. Cash on Delivery (COD) Orders

For COD orders, refunds will be processed via bank transfer, as cash refunds are not applicable.

8. Contact Us

For any questions about returns or refunds, reach out to us:

  • WhatsApp: 0321-9226249
  • Email: binauf944@gmail.com
  • Facebook: facebook.com/binaufthestore
  • Store: binauf.pk

BIN AUF reserves the right to update this policy at any time. Changes will be posted on this page.